Terms of Service

1. Service Provider Information

Afrah Therapy provides professional psychological therapy services. We are registered and regulated by the relevant UK professional bodies. Our contact details are:

Afrah Therapy
89 Fleet St
London EC4Y 1DH
Email: hello@afrah.uk
Phone: +447429411333

2. Services Provided

We offer the following psychological therapy services:

• Individual therapy sessions
• Cognitive Behavioural Therapy (CBT)
• Psychological assessments
• Clinical consultations
• Other evidence-based therapeutic interventions

All services are provided by qualified and registered clinical psychologists or therapists under appropriate supervision.

3. Appointment Booking

3.1 Booking Process

• Appointments are booked through our Calendly system
• You must provide accurate and complete information when booking
• Appointment confirmation will be sent via email

3.2 Cancellation Policy

• Appointments must be cancelled at least 48 hours in advance
• Late cancellations or no-shows may incur the full session fee
• Repeated cancellations may result in discharge from the service

3.3 Rescheduling

Subject to availability, appointments can be rescheduled with at least 48 hours' notice.

4. Fees and Payment

4.1 Session Fees

• Our current fee structure is available upon request
• Fees are subject to periodic review
• You will be notified of any fee changes in advance

4.2 Payment Terms

• Payment is due at the time of service unless otherwise agreed
• We accept various payment methods as detailed during booking
• Invoices can be provided for insurance or employer reimbursement

4.3 Insurance

If you have private health insurance, please check your coverage before booking. We can provide necessary documentation for claims.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your health and circumstances
• Attend appointments on time
• Actively participate in your treatment
• Follow agreed treatment plans and recommendations
• Inform us of any changes to your contact details or circumstances
• Treat our staff with respect and courtesy
• Pay fees as agreed

6. Confidentiality

6.1 General Confidentiality

All information shared during therapy is confidential and will be handled in accordance with professional ethical guidelines and our Privacy Policy.

6.2 Limits to Confidentiality

Confidentiality may be broken in the following circumstances:

• Risk of harm to yourself or others
• Safeguarding concerns, particularly involving children or vulnerable adults
• Court orders or legal requirements
• Professional supervision (anonymised)
• With your explicit written consent

7. Professional Standards

Our therapists maintain professional standards including:

• Current registration with relevant professional bodies
• Appropriate professional indemnity insurance
• Regular supervision and continuing professional development
• Adherence to professional codes of ethics and conduct

8. Boundaries of the Therapeutic Relationship

• The therapeutic relationship is professional, not personal
• Contact outside of scheduled appointments should be limited to administrative matters
• Dual relationships (social, business, etc.) are avoided to maintain professional boundaries
• Gifts of significant value cannot be accepted

9. Emergency Situations

Our service is not an emergency or crisis service. In case of emergency:

• Call 999 for immediate assistance
• Contact NHS 111 for urgent medical advice
• Go to your nearest A&E department
• Contact the Samaritans on 116 123 for crisis support

10. Intellectual Property

All therapeutic materials, resources, and content provided during sessions remain our intellectual property unless explicitly stated otherwise.

11. Limitation of Liability

• We provide therapy services with reasonable care and skill
• We cannot guarantee specific outcomes from therapy
• Our liability is limited to the extent permitted by law
• We maintain appropriate professional indemnity insurance

12. Complaints Procedure

If you have any concerns about our services:

1. First, discuss concerns with your therapist
2. If unresolved, contact our practice manager
3. We will acknowledge complaints within 2 working days
4. We aim to resolve complaints within 28 days
5. If still unsatisfied, you may contact relevant professional bodies

13. Termination of Services

13.1 By Client

You may end therapy at any time. We recommend discussing this with your therapist to ensure appropriate closure.

13.2 By Therapist

We may terminate services if:

• Continued therapy is not in your best interests
• You require specialist services outside our scope
• There are repeated cancellations or non-payments
• Professional boundaries are violated
• Behaviour threatens safety of staff or other clients

14. Online/Remote Sessions

If we provide online therapy:

• You must ensure privacy and confidentiality at your location
• Technical issues are not grounds for refunds
• You must be physically located in the UK during sessions
• Recording of sessions is prohibited without written consent

15. Data Protection

Your personal data is handled in accordance with our Privacy Policy and UK data protection laws. Please refer to our Privacy Policy for detailed information.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Afrah Therapy regarding our services.

19. Changes to Terms

We reserve the right to update these Terms. Changes will be posted on our website with an updated effective date. Continued use of our services after changes indicates acceptance of the new Terms.

20. Contact Information

For questions about these Terms or our services:

Email: hello@afrah.uk
Phone: +447429411333
Post: Afrah Therapy, 89 Fleet St, London EC4Y 1DH

21. Acknowledgement

By booking an appointment or receiving our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.